THREE LAKES WATER ASSOCIATION

• Can I add or change a name on my water account?

​

        No, not unless the member can provide legal documentation showing a change            of property ownership.

​

• Can I change the billing address on my water account if I am a renter?

​

        No, you cannot. The member listed on the account (property owner) can request          a Change of Billing Address form, fill it out, sign it, and mail it back to Three Lakes          Water Association. Once the completed form is received the billing address will            be changed on the account. Please note that the member will need to do the                    same process to change the address back to the original. Another option offered          to members is duplicate bills. The member (property owner) must request a                      duplicate bill to be sent to a different address and approve an additional $5.00              charge for each additional bill per billing period. The Duplicate Bill Request form          must be completed and returned to begin that process.

​

• Can I get account information from a previous member?

​

        No. An exception to this is an Escrow company requesting an estimated or final              utility bill request in which case we would provide the amount owed on the                      account in order to get the amount owed paid before the membership transfers.          If a member has not provided written and signed documentation authorizing                  them to access prior volume and usage history Three Lakes Water Association                prohibits such information from being shared.

​

• Can I have the late fee on my account removed?

​

        Every member has the option to request a one-time late fee removal, pending                approval by the General Manager.

​

• Can I pay my bill at the office?

​

        No, please send bill payments through the United States mail or use our online              bill payment service. The staff at Three Lakes Water Association is consistently              busy and taking care of issues in the field that need attention. The gate at the                  office site will remain closed.

​

• Can I pay my bill over the phone or online?

​

        Three Lakes Water Association has an option for online bill payment. Please visit            our online bill payment page for more details. There is not an option for over the            phone payments at this time.

​

• Can I set up automatic payments?

​

        You cannot set up automatic payments through Three Lakes Water Association              at this time. Your bank may offer automatic payments by monthly printed check –          contact your bank for further details.

​

• How do I read my water meter?

​

        Our staff can walk you through the process to read your water meter over the                  phone or you can watch the informational YouTube videos below. Each video                  shows a different type of water meter. Both types are used at the Association. If              you watch the video but still have questions or concerns, please contact our staff.

​

​

​

​

​

​

​

​

​

​

​

​

​

​

 

 

• How do I turn off the water at my meter?

​

        Our staff can walk you through the process to turn water on or off at your water              meter over the phone or you can watch the informational YouTube video below.            Please keep in mind that this video was created by another water system and the          information for the system is not representative of the Association's                                      information, visit the contact page for that information. This video is simply a                  visual reference for how to turn water on or off at your meter. If you have any                    questions, please contact Association staff.

​

​

​

 

 

 

 

 

 

​

​

 

 

 

 

 

 

• When are bills due?

​

                            SEE BILLING SCHEDULE

​

• When are the Association's board meetings?

​

                            SEE MONTHLY BOARD MEETING SCHEDULE

​

• Why didn’t I receive my water bill?

 

        Three Lakes Water Association bills on a bi-monthly basis and mails out paper                statements to all members. Bills are mailed out the last business day of even                    months. If you have not received your bill, you can call the Association office to              confirm that your mailing address is correct and request your account balance.              Current account balance can also be found using the member portal.

​

• Why is my water pressure low?

 

        Your water pressure may be low due to a failed PRV (Pressure Regulating Valve).            If you have a PRV on your water service, you can check the pressure with a simple          hardware store hose bib gage. Generally, PRV’s last about 10 years. Call the office          if you need additional help.

​

• Why is there no water?

 

        If there is an event that is preventing normal operations, please check the                          Facebook Page and Website homepage before calling our office. Notifications of          such events will be posted as staff discovers them. If you do not see any                              notifications, please call our office.