Frequently Asked Questions
Can I add/change a name on my water account? No, unless the member can provide legal documentation showing a change of property ownership.
Can I change the billing address on my water account if I am a renter? No, you cannot. The member listed on the account (property owner) can request a Change of Billing Address form, fill it out, sign it, and mail it back to Three Lakes Water Association. Once the completed form is received the billing address will be changed on the account. Please note that the member will need to do the same process to change the address back to the original. Another option offered to members is duplicate bills. The member (property owner) must request a duplicate bill to be sent to a different address and approve an additional $5.00 charge for each additional bill per billing period. The Duplicate Bill Request form must be completed and returned to begin that process.
Can I get account information from a previous member? No. An exception to this is an Escrow company requesting an estimated or final utility bill request in which case we would provide the amount owed on the account in order to get the amount owed paid before the membership transfers. If a member has not provided written and signed documentation authorizing them to access prior volume and usage history Three Lakes Water Association prohibits such information from being shared.
Can I have the late fee on my account removed? Every member has the option to request a late fee removal – pending approval by authorized staff or board member.
Can I pay my bill at the office? No, please send bill payments through the United States mail or use our online bill payment service. The staff at Three Lakes Water Association is consistently busy and taking care of issues in the field that need attention. The gate at the office site will remain closed.
Can I pay my bill over the phone or online? Yes. Three Lakes Water Association has an option for online bill payment. Please visit our online bill payment page for more details. There are no options for over the phone payments at this time.
Can I set up automatic payments? You cannot set up automatic payments through Three Lakes Water Association. Your bank may offer automatic payments by monthly printed check – contact your bank for further details.
How do I read my water meter? Our staff can walk you through the process to read your water meter over the phone or you can watch the informational YouTube video below. The video was created by Madison Heights water system. If you watch the video but still have questions or concerns please contact our Association staff members. Keep in mind that some of the meters we have look slightly different than the one shown in the video.
When are bills due? SEE BILLING SCHEDULE
When are the board meetings? SEE MONTHLY BOARD MEETING SCHEDULE
Why didn’t I receive my water bill? Three Lakes Water Association bills on a bi-monthly basis and mails out paper statements to all members. Bills are mailed out the last business day of even months. If you have not received your bill you can call the Association office to confirm that your mailing address is correct and request your account balance.
Why is my water pressure low? Your water pressure may be low due to a failed PRV (Pressure Regulating Valve). If you have a PRV on your water service, you can check the pressure with a simple hardware store hose bib gage. Generally, PRV’s last about 10 years. Call the office if you need additional help.
Why is there no water? If there is an event that is preventing normal operations, please check the Facebook Page and Website homepage before calling our office. Notifications of such events will be posted as staff discovers them. If you do not see any notifications, please call our office.