Three Lakes Water Association
A Member Owned Non-Profit Corporation
Mission Statement
To protect the health of the public by ensuring safe and reliable drinking water
at the lowest cost possible to the members in a responsible manner.
Online Bill Payment
*** Notice: A change has been made to the online payment sign in portal. You will now be required to enter in your Meter Number instead of Billing Zip Code to sign in to schedule an online payment. This information can be found on your Water Bill. ***
Click on the button below for a direct link to the Three Lakes Water Association's Online Bill Payment Service
News
November 3rd, 2021
Help Keep An Eye Out For Unusual Water Leakage
Recently, we have noticed excessive water consumption as part of our daily monitoring of the distribution system. You may have seen Three Lakes Water Association staff walking along roads in the neighborhood, as we are in search of a water main leak. As our water system contains older asbestos cement main primarily installed in the 1960s, there are more leaks that are difficult to locate. If you see any suspicious or unusual surface water, please call the office at (360) 568-8022 or (425) 903-1601 after hours as it could be a leak. We need your help.
December 1st, 2021
Late Fee, Water Service Shut Off and Share Revocation Policy
Three Lakes Water Association late fee, water service shutoff and share revocation Policies and Procedures will resume starting December 1, 2021
In accordance with proclamation 20-23, which was issued by Governor Jay Inslee, no late fees have been assessed or shutoffs performed since December 2019. As this proclamation was dismissed by the Governor on September 30th, 2021, the Board of Trustees has elected to reinstate the Association’s prior Policies and Procedures related to these matters.
This means that beginning on December 1, 2021, a 10% late fee will be assessed on any unpaid balance remaining on members’ residential water service accounts. Once billed, members are provided one month to pay their residential water bill prior to any late fees being assessed. This also means that any account with an outstanding balance of $350.00 or more will be mailed a shutoff notice and water shutoffs will proceed forward if no payment or arrangements are established prior to the scheduled shutoff date.
This action also includes the reinstatement of the Three Lakes Water Association’s share revocation Policies and Procedures which could affect a member’s ability to remain in good standing with the Association. Policy states that a residential water service account with an outstanding balance of $1,000.00 or more will initiate the share revocation process. This process could result in the loss of the member’s ability for potable water to be provided to their property by the Association.
If you have any questions or concerns about your account balance, please contact the association office at (360) 568-8022.
June 1st, 2021
Member Assistance Program
The staff at Three Lakes Water Association has created a Member Assistance Program. The purpose of this program is to allow the Association to continue providing safe, reliable, and affordable drinking water to its members during the current COVID-19 pandemic. The program follows the guidelines in Governor Jay Inslee's Proclamation 20-23. If you would like to review the Member Assistance Program, click on the button below.
June 1st, 2021
Association's Responses to Current Pandemic
Staff at Three Lakes Water Association is changing daily operations to reduce risk for themselves and the Association in response to the current COVID-19 pandemic situation. Here are some of the ways that staff is working to reduce risks for the membership, staff, and board of trustees:
All monthly board meetings will be held virtually via a webinar and phone conference. Staff will continue to set up virtual board meetings until public health officials announce in-person meetings are again safe. Please be sure to report any questions/comments/concerns to staff or write to the board so the board can address them at meetings.
The office site is currently closed to the public and will remain so until public health officials announce in-person interactions are again safe. Staff is still monitoring all virtual communication channels so contact the office by phone or email if you have business to conduct. Staff will respond to members needs in the field, but they will likely still communicate with members via telephone and maintain a distance of at least six feet from other individuals.
Staff members are currently conducting necessary operations from separate workstations. They have set up equipment required to individually complete most necessary tasks from their homes if needed. We are currently operating within the guidelines of the Emergency Response Plan.
The manager and staff are currently monitoring the ongoing COVID-19 pandemic situation and will continue to do so. The Association is following recommendations made by authorities having jurisdiction and will consider more as they are reported.
Our hope is to keep your Association safe while still serving the membership to the best of our abilities. We appreciate everyone’s efforts to minimize risk during this current situation.
Stay healthy and safe!
Three Lakes Water Association Staff
Upcoming Events
December 14th, 2021
December Board Meeting
The Three Lakes Water Association December monthly board meeting is to be held virtually. The meeting will be held at 7:00 p.m. on Tuesday, December 14th, 2021. If any members wish to address the board, please communicate with our board president, Jay Klicker, any questions/comments/concerns so he can report them to the board at the meeting. Communicate with the president by emailing him at president@3lwa.org.